Frequently Asked Questions

Need More Information? Call 1-844-797-8901

All About Carina

Carina is an online platform for Individual Providers and state-funded home care clients to find each other for work and support. This is a service brought to you through an agreement between the State of Washington and SEIU 775. 

We are available to clients, individual providers, case managers, and Home Care Referral Registry coordinators in the state of Washington. Register for Carina and give us your feedback anytime.

Have more questions? Call us 1-844-797-8901 or chat with us below Monday through Friday 9am to 5:30pm. We look forward to hearing from you. 

 

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What is Carina?

Carina is a new online service that helps connect Medicaid and state-funded home care clients in Washington state with Individual Provider (IP) home care aides. It is a referral benefit brought to you by the collective bargaining agreement between the State of Washington and SEIU 775. On Carina, clients and providers can meet and discuss opportunities through job postings, provider profiles and secure messaging. Individual Providers, verified Medicaid and state-funded in-home care clients, case managers, and home care referral registry coordinators are able to use this service.

How do I sign up to use Carina?

Individual Providers (IPs) and Medicaid and state-funded in-home care clients can register at any time.  Carina verifies your status and you can enter the site once verification is complete.

What is a pilot program?

A pilot program is a targeted small scale trial that will help us identify design issues, gather user input, and learn how to improve Carina for a statewide launch. Through the pilot, we evaluate which features and processes are the most important, which features need improvement, and what features need to be added. Everyone who tries Carina through the pilot program is encouraged to share their feedback through info@carinacare.com or by calling us at 1-844-797-8901. Knowing what worked well and what didn’t work so well will help make Carina as useful as possible.

How does Carina work?

During the pilot Individual Provider (IP) home care aides in pilot counties are welcome to register on Carina, create profiles to showcase their availability and skills, and browse and respond to jobs. IPs who are Adult Child Providers or Parent Providers can also post jobs for relief and backup care (if they have the legal authority to act on behalf of their client) and have other IPs respond to them directly.

Medicaid funded or state funded home care clients are welcome to post jobs, browse provider profiles and contact providers. Home care referral registry coordinators can also post jobs on behalf of clients.  

Once the client and provider have determined they would like to work together, the client should contact their case manager for review and authorization. All matches need to be authorized by case managers before payment can begin.

 

 

Is Carina a state agency?


Carina is not a state agency. We are a non-profit organization building an online referral and matching platform.

Is Carina a home care agency?

Carina is not a home care agency. We do not provide home care services or employ home care aides. Carina is a referral and matching service whose central offering is an online platform where Individual Provider Home Care Aides and Medicaid and state-funded in-home care clients can find each other.

Do I have to be a certified HCA to join Carina?

No. You need to be a Washington state Individual Provider (IP) who has had an active employment relationship in the last year or a new contracted IP who has completed Orientation & Safety training. You do not need to have a client currently to use Carina.  Parent Providers, Parent DD Individual Providers, Limited Service Providers, Adult Child Providers, and Standard HCAs are eligible to join. While most jobs on Carina are currently from our pilot counties, IPs from across Washington are welcome to check out the site.  

I’m a Family Provider, how does Carina help me?

Carina is a great resource to find a back-up or second caregiver for your loved one. If you are a Parent Provider or an Adult Child Provider and you have legal authority to act on behalf of your client (legal guardian, etc.), you can post a job on Carina and receive messages from interested providers or you can browse provider profiles and contact them directly.  Please remember that case manager authorization is required before payment can begin. 

What do I need to enter to register as a Home Care Aide with Carina?


You will need to enter your first and last name, and email address, and either your IPOne number or your date of birth and last four digits of your Social Security number. This allows us to verify you as an Individual Provider.  

What is an IPOne number?

Your IPOne is a unique number given to all individual providers to receive wage payments through Individual ProviderOne (IPOne). If you are having trouble finding your IPOne number, you can call the SEIU 775 Member Resource Center at 1(866) 371-3200. You can use also your Date of Birth and last four of your Social Security number to register for Carina.

I am trying to register as a Home care aide, but Carina won't recognize me. What’s going on?

Carina verifies your information with the SEIU Training Partnership electronically. Please note, the IPOne number usually has 7 digits with a -01 at the end. If you are having trouble registering, please call us at 1-844-797-8901 or chat us at the bottom right hand side of your screen (Available Monday through Friday, 9am-5:30pm).

Please note: if you have not had an active employment relationship in the last year, you will not be able to join Carina.

How is Carina different from the Home Care Referral Registry?

Carina is a service for providers, case managers, and clients who want to communicate directly via an online service. Carina is working in partnership with the Home Care Referral Registry (HCRR) so those who want more assistance or prefer to work with an in-person referral coordinator can do so. Unlike the HCRR, Carina does not recruit or contract new Individual Providers. If you are interested in becoming a Home Care Aide, please contact the Washington State HCRR.

Can Agency Providers or Nursing Home workers join Carina?


Only agency providers who also have individual provider status can join Carina. All interested caregivers, can join the Carina updates list and we will let you know about Carina’s features when they're available. Sign up for updates here.

What do I do when I see a job on Carina that I’m interested in?

If you are interested in learning more about a job opportunity, click the respond button on the job post and send a message to the job poster telling them about your interest and wait for a reply. You can also choose to fill out your profile and upload a photo. A photo and a complete profile will allow the client or client representative to learn a little more about your interest and preferences. Usually a job poster will respond with a few days with more information about the position or an invitation to talk on the phone. Remember, never start working for a client until you’ve received authorization from the client’s case manager. For more information, click here.

What do I do after a client and I have decided to work together?

How exciting! Your client should reach out to their case manager for a review and authorization. Do not start work for the client until you’ve received an authorization to work from the client’s case manager.

Where can I find more information about being an individual provider?

Here is a helpful guide for Individual Providers provided by the Washington Department of Social and Health Services.

I’m a Medicaid in-home care client, how do I join Carina?

Carina is currently only open in Clark, Cowlitz, Island Klickitat, Lewis, Mason, San Juan, Skagit, Skamania, Snohomish, Spokane, Thurston, Wahkiakum, Whatcom, and Whitman counties for Medicaid and state-funded in-home care clients. To create an account you will need to enter your first and last name, and email address, and either your ProviderOne number (Apple Health number) or the last four digits of your Social Security number and date of birth. If you are a client from outside these counties, please join our announcement list here and we will alert you when we are available in your area. We are launching across Washington in late 2017.  

Why do you need my personal information to register me for Carina?

Carina helps protect its members by verifying publicly funded clients and home care providers before they enter the website. To do this, we ask that you provide some information that we can check with DSHS's client database.  For security and privacy purposes, we immediately delete the record of your ProviderOne number, or last four digits of social security number and date of birth after verification.

Can private pay clients use Carina?

Currently access to Carina is limited to publicly funded home care clients.  Washington state has set up a resource guide and network (Community Living Connections) for individuals of all ages, disabilities and income levels, their caregivers, legal representatives and families get the right home and community-based supports and services at the right time, in the right place.  Please click here to go to Community Living Connections for more information.

I am trying to register as a Client, but Carina won't recognize me?

Please double check your form entries including the spelling of your name and your ProviderOne number, or last four digits of your social security number and date of birth.  Please use the name you have on file with the Department of Social and Health Services (DSHS).  Also make sure you have a current or pending assessment with DSHS. If you are having trouble registering, please contact us to help you register by calling us at 1-844-797-8901 (available Monday through Friday 9:00am - 5:30pm), or sending us a chat in the lower right hand corner of your screen, or emailing us at info@carinacare.com.

What is my username?

Your username is the email address that you used to register for your Carina account.

How do I reset my Carina password?

Go to the Login page and click on Forgot Password? beneath the login section. You will receive an email to reset your password.

Where can I send feedback about Carina's design and features?

We would love your feedback! Please send feedback to info@carinacare.com or call us at 1-844-797-8901.

I'm an IP. How do I edit my profile?

Click on the "my profile" page. Once you are on the profile page, you can click on the blue Edit buttons to edit various sections of your profile. Then click on Save at the bottom. Your new updated profile will publish immediately.

I connected with someone about a home care job through Carina, now what?

You need to follow the same process you normally would when meeting a new client or a new provider.  It is the client’s responsibility to screen and choose who they want to hire. Case manager authorization is required before you will be able to receive payment for services provided. Please work with the client and the case manager to obtain the necessary authorization before you start work.   For more information on Individual Provider employment guidelines, learn more here.

Can I delete a job I posted once I found a match?

Yes! Please delete your job post using the link on your dashboard page to "my jobs" and let us know in the notes who you matched with. 

Do I have to be a certified HCA to join Carina?

No. You need to be a Washington state Individual Provider (IP) who has had an active employment relationship in the last year or newly contracted IPs who have completed orientation and safety. You do not need to have a client currently to use Carina.  Parent Providers, Parent DD Individual Providers, Limited Service Providers, Adult Child Providers, and Standard HCAs are eligible to join. 

 

How do you protect my privacy?

Carina protects privacy through the design of the service and the architecture of the site through the following features:

Within Carina, the site does not display last name, email, phone number, or zip code to Carina users. 

Jobs do not allow for the display of information that would reveal the identity of a home care client. 

An anonymous option exists for clients if they don't want to post a job.  Clients can browse profiles and contact providers directly. 

Client and Provider contact information is not shared by Carina with other site users.  Users communicate within Carina until they are ready to disclose their own information and continue their interaction offline.

All user entered data is stored and encrypted in a HIPAA compliant security layer in a cloud storage environment.  

I replied to a job, or sent a message, what’s next?

We automatically send a notification to the message recipient to let them know that they have a message waiting. We will also remind them that there is a message if they have not read it in some time. When they read the message they can reply to you directly. Once you’ve decided you’d like to speak on the phone, consider exchanging phone numbers to discuss the job and care situation over the phone. Remember, the client is in charge of the hiring process and a provider must receive authorization from the client’s case manager before starting work. If you have questions about whether you have received authorization, call the client and/or case manager before starting work.

How will I know if I have a message waiting for me on Carina?

You will receive an email notification every time someone writes you on Carina. You can also sign up for text notifications and be sure to know when you have a message waiting for you on Carina. 

How do I delete/close my Carina account?


Sorry to see you go, but if you wish to delete/close your Carina account, please email us at info@carinacare.com, or call us at 1-844-797-8901 and we can close your account.

What if my IPOne Number is too long?

In order to register, all you need to enter is the first seven (7) digits of your IPOne number.